sales@bracon.co.uk

Our telesales team are available weekdays, from 08.00am to 17.00pm GMT, for any technical, product or price queries you may have. We boast a global supply infrastructure, with export foundations throughout the world, which means we are able to source and bring to you quality and innovative products that won't break the bank.

Product range:
You will find a wide range of high quality materials and equipment from the best of the smaller, specialist manufacturers to many of your favourite popular brands. This includes equipment, benching, rotary instruments, hand tools, prosthetics and teeth, chrome cobalt materials, crown & bridge materials, orthodontic materials and many more.

Our extensive range of products covers every dental laboratory’s needs and our comprehensive catalogue is divided into 12 categories to reflect this. We source products from around the globe which means that we not only bring to you those popular brands that you have come to know and love but also exclusive products from small, local manufacturers that can make all the difference to you work.

Delivery:
Through our broad distribution network, we are able to provide a fast delivery service to anywhere on the UK mainland. Prices vary according to various factors and we do our best to keep this to a minimum; If you place an order online, we will contact you as soon as possible with the final price before processing your order. We also offer our own 4 weekly FREE van delivery service to our regular customers in London and the South East which enables you to stock up on bulk items such as plaster, stone and investment without the delivery charges.

Prices:
Bracon will always endeavour to offer you the very best prices for the highest quality range of products and services, offering the best value for money within the industry. The listed prices on our website serve as a guide only due to various factors and market conditions. If you place an order, we will contact you as soon as possible with the correct amount before taking payment.

Returns:

Whilst we hope you are fully satisfied with the product you have recieved should you need to return the item please include a copy of the white returns note. 

1. Goods cannot be accepted for credit or exchange without our prior agreement. Invoice/delivery note numbers must be quoted with all goods returned for credit, otherwise full credit including VAT cannot be given. We reserve the right to make a handling charge on any goods returned which were returned due to no fault of the company. 

2. Special orders are for products not listed in the catalogue. Where these are supplied correctly to customers’ specifications they cannot under any circumstances be returned for credit. 

3. In order to be accepted for credit, goods must be returned within 30 days of the original date of delivery provided that the goods are in perfect condition as deemed by the company. However, where applicable, Bracon reserve the right to refuse returns on products with limited expiry dates or expiry dates not within any acceptable resale timescale. 

4. In respect of defective goods sold or any repair made, the company will, at their discretion, repair or replace  same, subject to the following conditions:- 

Provided always that:-

A. The goods have been used and operated at all times in accordance with the methods recommended by the company or manufacturer.  The buyer promptly advises, if necessary with covering letter explaining the defect and returns the defective goods properly packed to the company's premises. 

ISO 9001:2008 Quality Management System:
Bracon's commitment to quality is demonstrated by the achievement of the ISO9001:2008 Quality Assurance Standard. This affects all departments within the company and compliance with this standard is overseen by an in-house Quality Manager. Not only does this affect Bracon's own systems, but has a positive and far-reaching effect on its suppliers and customers.

The objective of the Management of Bracon is to provide reliable, high quality and economical products conforming to the required standards and specifications of its customers.

In order to achieve the continuation of this objective, it is the policy of Bracon to establish and maintain an effective Quality System meeting the requirements of BS EN ISO 9001:2008, planned and developed in conjunction with all management functions.

The creation of a Quality Ethos will lead to continuous improvements and greater consistency in the service offered by enabling Bracon to fully understand and respond to the expectations of its customers. Also to get it right, first time every time.

The Quality representative has been delegated the authority by the Managing Director to maintain the Quality System in Bracon and has the freedom to resolve quality problems.

Bracon always aims to stay one step ahead by introducing the latest materials and equipment from around the world to create an exclusive range, just for you.