Sales

Our telesales team are available weekdays, from 08.00am to 17.00pm GMT, for any technical, product or price queries you may have. We boast a global supply infrastructure, with export foundations throughout the world, which means we are able to source and bring to you quality and innovative products that won't break the bank.

Contact our Sales team today: sales@bracon.co.uk


Product range:
You will find a wide range of high quality materials and equipment from the best of the smaller, specialist manufacturers to many of your favourite popular brands. This includes equipment, benching, rotary instruments, hand tools, prosthetics and teeth, chrome cobalt materials, crown & bridge materials, orthodontic materials and many more.

Our extensive range of products covers every dental laboratory’s needs and our comprehensive website catalogue is divided into 12 categories to reflect this. We source products from around the globe which means that we not only bring to you those popular brands that you have come to know and love but also exclusive products from small, local manufacturers that can make all the difference to you work.


Delivery:
Through our broad distribution network, we are able to provide a fast delivery service to anywhere on the UK mainland. Prices vary according to various factors and we do our best to keep this to a minimum; If you place an order online, we will contact you as soon as possible with the final price before processing your order. We also offer our own 4 weekly van delivery service to our regular customers in London and the South East, which enables you to stock up on bulk items including plaster, stone and investment. Providing the order is over £100 before VAT, then this service is free of charge. All orders that fall under £100 before VAT will be subject to a £5 surcharge.


Prices:
Bracon will always endeavour to offer you the very best prices for the highest quality range of products and services, offering the best value for money within the industry. The listed prices on our website are subject to VAT and serve as a guide only due to various factors and market conditions. If you place an order, we will contact you as soon as possible with the correct amount before taking payment.


Bracon Direct Limited - Delivery Policy:

Where an estimated lead-time or delivery date is stated on the customer’s order paperwork, this is intended by Bracon to act as a guide for the customer only. Time for delivery is not a term of Bracon’s standard terms and conditions of sale. The customer hereby agrees and accepts that any indicated time for delivery (whether communicated to the customer in writing or verbally) may be subject to change and that lead-times may vary.

Bracon does not accept any liability whatsoever for any loss, loss of profit, damage or expense arising either directly or indirectly out of any delay in delivering the goods.

The method of carriage is at Bracon’s sole discretion, and will usually be via Royal Mail, a courier or on a pallet. Unless otherwise agreed in writing, delivery will be by a single consignment to one UK-mainland address. Special instructions relating to transportation, pallet specification, timed deliveries or otherwise not agreed in writing on the customer’s order paperwork must subsequently be agreed in writing, and any extra costs arising from such special instructions are to be paid for by the customer.

The customer and their agents are responsible for providing Bracon with the correct contact details and complete delivery address at the time the customer’s order is placed.

The customer’s delivery address must be manned during Bracon’s delivery agents’ standard delivery hours and have no access or parking restrictions. Please note that the delivery agents’ responsibility to deliver the goods is only to (and no further than) the point of entry to the customer’s premises. In the event of any delivery to the customer outside of Bracon’s delivery agents’ standard delivery hours, any extra costs are to be paid for by the customer.

Bracon does not accept any liability for any problems arising due to damage through mishandling or the incorrect storage of products by the customer or their appointed third-party handling agents.

The products supplied to customers by Bracon have a pre-determined shelf-life/expiry date. This information will be coded by Bracon onto finished goods or detailed on the delivery note for bulk goods. It is the customer’s responsibility to be aware of this information, and to rotate and manage its delivered stock accordingly. It is also the customer’s responsibility to dispose of its out-of-date stock legally and responsibly.

The products supplied to customers by Bracon may require specific storage conditions. It is the customer’s sole responsibility to adhere to these storage conditions, and Bracon does not accept any liability for any problems arising due to the incorrect storage of products by the customer or their appointed third-party handling agents.

Please Note: For further details regarding our Returns Policies, our Full Terms and Conditions along with our Website T&C’s, please refer to our website www.bracon.co.uk/sales or contact us directly to request them.


Bracon Direct Limited - Returns and Refunds Policy:

In the event that a customer wishes to return any item to Bracon, please note that the customer must first contact Bracon in writing by email to sales@bracon.co.uk within 14 days of the original date of delivery. The customer should allow a reasonable period of time for Bracon to first acknowledge and respond to the customer’s email before the customer returns the returned item(s).

Bracon’s liability to the customer is excluded regarding any proposed return which is communicated to Bracon outside of this 14-day period.

If a customer does contact Bracon by email as above, the customer will then have an additional 14-day period within which to return the returned item(s). The returned item(s) must be unused, in its original condition, and must be returned with the customer’s proof of purchase. Once Bracon has received and verified the returned item(s), Bracon will then arrange for an exchange or a refund to be processed to the original purchaser of the item(s) within a further 14-day period.

Bracon reserves the right to make a handling charge on any goods returned which were returned due to no fault of Bracon.

Special orders are for products which Bracon does not typically stock. Where such item(s) are supplied by Bracon correctly to customers’ specifications, they cannot under any circumstances be returned.

Where applicable, Bracon reserves the right to refuse returns on products with limited expiry dates or expiry dates not within any acceptable resale timescale.

Although Bracon does not implement a free returns policy as standard, please note that Bracon will issue a full refund or process an exchange free of charge to the original purchaser of the item(s) if the returned item(s) in question has been damaged in-transit or there has been a manufacturing fault. In these extremely rare circumstances, the customer’s email should include proof of purchase as well as at least two photographs showing the damaged/faulty item(s).

In the event of a claim by a customer against Bracon in respect of defective goods supplied, Bracon’s liability shall in any event be limited only to the original cost of any goods actually defective. Bracon’s liability for any consequential loss for whatever cause is excluded, save as is prohibited by law.

With regard to defective goods supplied, Bracon will at its discretion repair or replace said goods provided that the defective goods supplied have been used and operated at all times by the customer in accordance with the methods recommended by Bracon or by the relevant manufacturer.

Bracon does not accept the return of purchased samples.

Bracon will not be responsible for any damage to an item which results from unique, accidental, or random customer behavior. Bracon will also not accept any responsibility for any damage to an item resulting from general wear and tear.

Please note that any item returned to Bracon can only be returned and exchanged or refunded on one occasion only. No refunds will be given for taxes, duties, tariffs, and excise charges levied on overseas orders – whether arising from an exchange or a refund.

Please Note: For further details regarding our Delivery and our Full Terms and Conditions, along with our Website T&C’s, please refer to our website www.bracon.co.uk/sales or contact us directly to request them.


Bracon Direct Limited - Standard Terms of Sale:

All customer orders are only accepted by Bracon subject to these Terms of Sale (“Terms”), which form part of the Contract of Sale. Unless otherwise agreed in writing, these Terms override any other terms. A binding Contract comes into place on receipt of an order by Bracon (whether communicated to Bracon in writing or verbally) from the customer (“Order”). The Order and these Terms constitute the whole agreement between the parties and replace any earlier contracts or agreements.


1. SPECIFICATION OF GOODS

1.1 Unless expressly specified by the customer in the Order, the suitability of any goods supplied by Bracon for any particular purpose is at the customer’s risk.

1.2 Bracon hereby agrees to deliver goods of satisfactory quality to the customer for the purposes of section 14 of the Sale of Goods Act 1979, in accordance with any expressly specified description by the customer in the Order and any samples supplied - save for minor defects. Minor defects will not justify rejection of the goods by the customer.

1.3 Bracon accepts no responsibility for errors or misunderstandings regarding orders not placed and not confirmed in writing by the customer. In the event of the Order containing written inaccuracies or written errors made by the customer, Bracon accepts no responsibility.


2. QUOTATIONS

All Bracon quotations are valid for 30 days from the date of issue. Unless shown, prices quoted by Bracon exclude VAT and delivery.


3. PAYMENT

3.1 All customer orders must be paid for in full by the customer before delivery, unless otherwise agreed in writing between the parties (for example, where the customer has an accepted monthly account with Bracon). Monthly accounts are strictly net and are payable within 30 days of the date of the statement.

3.2 Value Added Tax (VAT), where applicable, is payable at the rate current as at the date of the invoice on goods and services supplied by Bracon - whether VAT is explicitly included in the invoice.

3.3 Where payment has not been received by Bracon for any goods that have been delivered and invoiced, The Customer shall pay the interest together with the overdue amount at the rate of set in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) together with a late payment charge as set out in the Late Payment of Commercial Debts Regulations 2002. Such interest shall accrue daily from the due date until actual payment of the overdue amount, whether before or after judgment.

3.4 The Customer shall pay any cost incurred for undertaking legal action to recover any unpaid debts by the Customer to the Supplier, relating to court costs, fees and any external DCA (debt collection agency) fees the supplier incurs.

3.6 The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). Bracon may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.

3.7 Where payment has not been received by Bracon for any goods that have been delivered and invoiced, Bracon reserves the right to sell any seized, returned, or surplus goods wherever and whenever it chooses, to the value of the sum outstanding, plus interest and additional charges.

3.8 Leasing, lease/purchase or hire-purchase terms may be arranged through finance houses on items of capital equipment. Details of terms are available on written request.

3.9 Bracon reserves the right to refuse service to anyone, for any reason, and at any time.

3.10 Where applicable, in circumstances where the customer places an order with Bracon and subsequently fails to provide their card payment details in a timely manner, and in any event within five working days of being sent an email payment link to pay for the placed order, then Bracon reserves the right to cancel the customer’s order without the giving of any prior notice to the customer.


4. NON-DELIVERY OR SHORT DELIVERY OF GOODS

4.1.1 In the event that the customer has received a short delivery of goods (i.e. goods are missing from a part-received placed order) then the customer must notify Bracon in writing by email to sales@bracon.co.uk within 7 days of the original date of delivery. Bracon’s liability to the customer is excluded regarding any missing items from a part-received delivery which is not notified to Bracon by the customer in writing within this 7-day period.

4.1.2 In the event that the customer receives delivery of goods via Bracon’s delivery van service, the customer must check the delivered goods at the time of delivery and must immediately notify Bracon of any short delivery of goods whilst the delivery driver is present. Bracon’s liability to the customer under this clause is excluded regarding any missing items from a part-received delivery which is not notified to Bracon (either directly or to the delivery driver at the time of delivery) at the time the delivery driver’s order paperwork is signed by the customer to acknowledge the delivered goods.

4.2 In the event that the customer has not received any delivery of goods (i.e. the total ordered goods from a placed order have never arrived with the customer) then the customer must notify Bracon in writing by email to sales@bracon.co.uk within 14 days of the customer’s date of receipt of Bracon’s invoice for the goods which the customer claims have not been delivered. Bracon’s liability to the customer is excluded regarding any non-delivery of goods which is not notified to Bracon by the customer in writing within this 14-day period.

4.3 Bracon will not be liable to the customer or be deemed to be in breach of contract by reason of any delay in performing, or any failure at all to perform, any of Bracon’s obligations in relation to goods to be supplied to the customer if the delay or failure concerned was due to any cause beyond Bracon’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as non-exhaustive examples of causes beyond Bracon’s reasonable control:


i. act of God, explosion, flood, tempest, fire, or accident.

ii. war or threat of war, sabotage, insurrection, civil disturbance, or requisition.

iii. acts, restrictions, regulations, byelaws, prohibitions, or measures of any kind on the part of any governmental, parliamentary or local authority.

iv. import or export regulations or embargoes; and/or

v. strikes, lockouts or other industrial actions or trade disputes (whether involving Bracon employees or the staff of any other relevant third party).

4.4 In the event that the customer claims post-delivery of goods supplied by Bracon that the goods have been stolen before the customer took actual physical possession of the delivered goods, then Bracon’s liability to the customer is excluded regarding any stolen delivered goods which had in-fact been delivered to a location approved by the customer as an acceptable delivery ‘safe place’ location.

4.5 For more detail regarding Bracon’s Delivery and Returns Policies, please refer to these which are available on Bracon’s website.


5. TITLE TO GOODS

5.1 Until such time as the goods have been fully paid for by the customer, title to the goods will remain with Bracon, who may - without prejudice to any other legal remedy - repossess any unpaid-for goods from the customer. Bracon reserves the right, without the giving of any prior notice to the customer, to re-sell any goods which have not been fully paid for from the due date for payment.

5.2 If the customer defaults in payment, whether in full or in part, for the goods, Bracon and its agents are irrevocably authorised by the customer to enter the customer’s premises (without the giving of any prior notice, and at the customer’s cost) for the purpose of collecting and removing the goods.

5.3 From the time of delivery, the goods are at the customer’s risk. It is the customer’s responsibility to arrange adequate insurance cover for this risk until the customer obtains full title to the goods.


6. LIMITATION OF LIABILITY

6.1 In no circumstances whatsoever shall Bracon, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind - including (without limitation) lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from the customer’s use of any goods supplied by Bracon - nor for any other claim related in any way to the customer’s use of any goods which have been supplied by Bracon.

6.2 Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions Bracon’s liability shall be limited to the maximum extent as is permitted by such applicable law.


7. PRICES

7.1 Unless covered by the circumstances detailed in clause 7.2 below, the pricing of all goods supplied by Bracon is subject to change at any time, and without the giving of any prior notice to the customer.

7.2 In the event that the customer places an order through Bracon’s online store, the pricing of all goods ordered is subject to change at any time, and Bracon is not obliged to honor any stated prices on Bracon’s online store. However, the customer will be given notice of any increased prices regarding an order which has been placed through Bracon’s online store and said order will not be processed by Bracon until such time as the customer has provided either verbal or written acceptance to the revised, increased price.


8. DELIVERY CHARGES

Within areas of the United Kingdom in which Bracon provides a delivery van service to customers, no delivery charges will be levied to those customers on deliveries sent to the customer via the delivery van service. All other customers will be subject to delivery charges calculated at Bracon’s sole discretion and will be dependent upon the type of goods ordered, the goods’ combined bulk and weight, and any other considerations which Bracon solely deem to be relevant and appropriate (including but not limited to any hazardous/flammable product characteristics).


9. REPRESENTATIONS

9.1 A binding Contract comes into place on receipt of an order by Bracon (whether communicated to Bracon in writing or verbally) from the customer (“Order”). The Order and these Terms constitute the whole agreement between the parties and replace any earlier contracts or agreements.

9.2 For the avoidance of any doubt, no other oral or written terms or representations are included in this Contract, and Bracon does not accept any liability for any such terms or representations.


10. INSOLVENCY

If the customer ceases to pay their debts in the ordinary course of business or the customer cannot pay their debts as they become due, or - being a company - the customer is deemed to be unable to pay its debts or has a winding-up petition issued against it, Bracon - without prejudice to any and all other remedies - shall:

1) have the right not to proceed further with the Contract or any other work for the customer, and shall be entitled to charge for any work already carried out (whether completed or not) and any goods purchased for the customer - such charge to be an immediate debt due to Bracon; and

2) in respect of any and all unpaid debts due from the customer, have a general lien on all goods and property of the customer in the possession of Bracon (whether worked on at all or not), and shall be entitled on the expiration of 14 days’ written notice to the customer or their successors in title to dispose of such goods and property as Bracon thinks fit and to apply the proceeds towards such debts, and account to the customer for any balance.


11. ENTIRE AGREEMENT

11.1 Bracon’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

11.2 Any ambiguities in the interpretation of these Terms shall not be construed against Bracon.


12. JURISDICTION

This Contract is deemed to be made in England. The construction, validity and performance of this Contract shall be governed by the laws of England and Wales. Any legal proceedings in relation to this Contract shall be pursued in the Courts of England and Wales.


13. NOTICES AND SERVICE OF DOCUMENTS

All notices and any Court proceedings may be validly served on the relevant party by delivering a copy in a sealed envelope addressed to the party at that party’s address given on the Order and/or at any other business premises at which the party is trading at the date of service. Such a service is deemed effective on the next business day after service - save that service by Royal Mail is deemed effective on the second business day after posting by First Class post.

Please Note: For further details regarding our Delivery and Returns Policies, along with our Website T&C’s, please refer to our website www.bracon.co.uk/sales or contact us directly to request them.


BRACON DIRECT LIMITED IS A LICENSED CREDIT BROKER – LICENCE NUMBER 058193

BRACON DIRECT LIMITED REGISTERED COMPANY – NUMBER 513802

BRACON DIRECT LIMITED – VAT NUMBER GB209544365

BRACON DIRECT LIMITED – WEBSITE TERMS AND CONDITIONS

This website is operated by Bracon Direct Limited (‘Bracon’). Throughout this website, the terms “Bracon”, “we”, “us” and “our” refer to Bracon. Bracon offers this website - including all information, tools and services available from this website - to you - “the User” - but which is conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting this website and/or purchasing something from Bracon, the User engages in our “Service” and hereby agrees and accepts to be bound by all of the following terms and conditions (“Terms of Service”, “Terms”), which includes all of those additional terms and conditions and policies and notices referenced herein and/or available by hyperlink. These Terms of Service apply to all users of this website, including (without limitation) users who are browsers, vendors, customers and/or merchants.

Please ensure that you have read the Terms of Service carefully before accessing and/or using this website. By accessing and/or using any part of this website, you hereby agree and accept to be bound by the Terms of Service. If you do not agree to all of the terms and conditions and policies and notices which are comprised within this agreement, then you may not access this website and/or use any of its services. If the Terms of Service are considered to be an offer from Bracon, any acceptance by the User is expressly limited to the Terms of Service.

Any new features or tools which are added by Bracon to the current website shall also be subject to the Terms of Service. The User can review the most current version of the Terms of Service at any time on this web-page. Bracon reserves the right to update, change or replace any part of the Terms of Service by posting updates and/or changes to this website.

It is the User’s responsibility to check this web-page periodically for any changes. The User’s continued access and/or use of this website following the posting of any changes by Bracon constitutes the User’s acceptance of such changes.

For more detail regarding Bracon’s Delivery and Returns Policies, please refer to these which are also available on Bracon’s website.


1. ONLINE STORE TERMS

1.1 By agreeing to the Terms of Service, the User represents that they are over 18 years of age and that they have given their consent to allow any of their minor dependents to use this website.

1.2 The User may not use our products for any illegal or un-authorised purpose, nor may the User, in the use of the Service, violate any laws in the User’s jurisdiction (for example, copyright laws).

1.3 The User must not transmit any worms or viruses or any code of a destructive nature.

1.4 Any breach or violation by the User of any of the Terms of Service will result in an immediate termination of the User’s Services.


2. GENERAL CONDITIONS

2.1.1 Bracon reserves the right to refuse service to anyone, for any reason, and at any time.

2.1.2 Where applicable, in circumstances where the customer places an order with Bracon and subsequently fails to provide their card payment details in a timely manner, and in any event within five working days of being sent an email payment link to pay for the placed order, then Bracon reserves the right to cancel the customer’s order without the giving of any prior notice to the customer.

2.2 The User understands that the User’s content may be transferred un-encrypted and involve (a) transmissions over various networks ; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices.

2.3 The User agrees not to reproduce, duplicate, copy, sell, re-sell and/or exploit any portion of the Service, use of the Service, or access to the Service or any contact on this website through which the Service is provided, without Bracon’s express written permission.

2.4 The headings used in this agreement are included for convenience only and shall not limit or otherwise affect the Terms of Service.


3. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

3.1 Bracon is not responsible for any information made available on this website, which is found to be inaccurate, incomplete or out-of-date. All material on this website is provided for general information purposes only, and should not be relied upon or used by the User as the sole basis for their decision-making without the User having first consulted more accurate, more complete or more timely sources of information. Any reliance placed upon any material on this website by the User is at the User’s own risk.

3.2 This website may contain certain historical information. Historical information, necessarily, is not current, and is provided for the User’s reference only.

3.3 Bracon reserves the right to modify the material on this website at any time. It is the User’s responsibility to monitor and check this web-page periodically for any changes.

4. MODIFICATIONS TO THE SERVICE AND PRICES

4.1.1 Unless covered by the circumstances detailed in clause 4.1.2 below, the pricing of any and all goods supplied by Bracon is subject to change at any time, and without the giving of any prior notice to the customer.

4.1.2 In the event that the customer places an order through Bracon’s online store, the pricing of any and all goods ordered is subject to change at any time, and Bracon is not obliged to honour any stated prices on Bracon’s online store. However, the customer will be given notice of any increased prices regarding an order which has been placed through Bracon’s online store, and said order will not be processed by Bracon until such time as the customer has provided either verbal or written acceptance to the revised, increased price.

4.2 Bracon reserves the right at any time to modify and/or dis-continue the Service (or any part or content thereof) without giving any prior notice to the User.

4.3 Bracon shall not be liable to the User or any third-party for any modification, price change, suspension and/or discontinuance of the Service (or any part or content thereof).


5. PRODUCTS

5.1 We have made every reasonably practicable effort to display as accurately as possible the colours and images of our products in our online store. We cannot however guarantee the accuracy of the User’s computer monitor display of any colour.

5.2 Bracon reserves the right - but is not obligated - to limit the sale of its products or Services to any person, geographical region or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or Services that we offer to any person, geographical region or jurisdiction. Any offer for any product or Service made on this website by the User is void where prohibited.

5.3 All product descriptions and product pricing is subject to change by Bracon at any time, without any prior notice to the User, and is subject to change at our sole discretion.

5.4 Bracon makes no warranty that the quality of any products, Services, information or any other material purchased and/or obtained by the User from this website will meet the User’s expectations.


6. PROMOTIONS

6.1 “Offers” and “promotions” refer to promotional sales, competitions and giveaways featured on the website and/or via our social media channels.

6.2. We reserve the right to withdraw any offers and/or promotions at any time, without giving any prior notice to the User.

6.3 Please note that free promotional products have limited stock, and that we cannot offer substitutes or cash alternatives. Competition winners will be contacted using details provided.

6.4 Where an offer or promotion requires a discount code, we will only accept discounted orders where a valid code has been used and accepted at the time of checkout. We reserve the right to cancel any discounted orders where an offer/promotion has been used in conjunction with any other offers/promotions, or where an offer/promotion has been used by the User more than once.


7. ACCURACY OF BILLING AND ACCOUNT INFORMATION

The User hereby agrees and accepts to provide current, complete and accurate purchase and account information for all purchases made from the online store. The User agrees to promptly update their account and other information - including their email address and contact details - so that we can complete the User’s transactions and contact the User as needed.


8. THIRD-PARTY TOOLS

8.1 Bracon may provide the User with access to third-party websites or tools, which we neither monitor nor have any control or input. In these circumstances, the User hereby agrees and accepts that we provide access to such third-party websites or tools “as is” and “as available” – without Bracon making any warranty, representation or condition of any kind, nor making any kind of endorsement.

8.2 Bracon shall have no liability whatsoever arising from and/or relating to the User’s use of any such third-party websites or tools. Any use by the User of such third-party websites or tools accessed through Bracon’s website is entirely at the User’s own risk and discretion. The User should ensure that they are familiar with, and approve of, the terms on which such third-party websites or tools are provided by the relevant third-party provider(s).

8.3 Any new features or tools added to Bracon’s website shall also be subject to the Terms of Service. The User can review the most current version of the Terms at any time on this web-page.


9. THIRD-PARTY LINKS

9.1 Certain content, products and Services available via this website may include materials from third-parties. Third-party links on this website may direct the User to third-party websites that are not affiliated with Bracon. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites – nor do we make any warranty, nor have any liability or responsibility whatsoever, for any third-party materials, products, services, or websites.

9.2 Bracon is not liable for any harm or damages related to the purchase or use by the User of goods, services, resources, content, or any other transactions made by the User, in connection with any third-party websites. The User should ensure that they have reviewed carefully the relevant third-party’s policies and practices - and ensure that the User understands them fully - before the User engages in any transaction with any third-party.

9.3 Complaints, claims, concerns, or questions regarding third-party goods, services, resources, content, or any other transactions made by the User with the relevant third-party, should be directed by the User to that relevant third-party.


10. PERSONAL INFORMATION

The User’s submission of personal information to Bracon through the online store is governed by our Privacy and GDPR Policy.


11. ERRORS, INACCURACIES AND OMISSIONS

11.1 There may from time-to-time be information on this website or in the Service which contains typographical errors, inaccuracies and/or omissions which might relate (but is not limited) to product descriptions, product pricing, promotions, offers, product shipping charges, transit times or product availability. Bracon reserves the right to correct any such typographical errors, inaccuracies and/or omissions, and/or to change or update information, and/or to cancel orders if any information on this website or in the Service is inaccurate, at any time without any prior notice to the User (including after the User has submitted the relevant order).

11.2 Bracon is not obligated to update, amend or clarify information on this website or in the Service - except as is required by law.

11.3 No specified update or refresh date applied on this website or in the Service should be taken by the User to indicate that all information on this website or in the Service has been updated.


12. PROHIBITED USE

In addition to any and all other prohibitions as set out in the Terms of Service, the User is prohibited from using this website and/or its content :

for any unlawful purpose ;
to solicit others to perform and/or participate in any unlawful acts ;
to violate any international and/or national rules, laws, and/or local ordinances ;
to infringe upon and/or violate Bracon’s intellectual property rights and/or the intellectual property rights of any third-party ;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, and/or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability ;
to submit false and/or misleading information ;
to upload and/or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of this website and the Service or other websites ;
to collect and/or track the personal information of others ;
to spam, phish, pharm, pretext, spider, crawl, and/or scrape ;
for any obscene and/or immoral purpose ; and/or
to interfere with and/or circumvent the security features of this website and the Service, other websites, or the Internet.

Bracon reserves the right to terminate the User’s use of this website and the Service for violating any of the prohibited uses.


13. DISCLAIMER OF WARRANTIES ; LIMITATION OF LIABILITY

13.1 Bracon does not guarantee, represent or warrant that the User’s use of the Service will be un-interrupted, timely, secure and/or error-free.

13.2 Bracon does not warrant that the results which may be obtained from the User’s use of the Service will be accurate and/or reliable.

13.3 The User hereby agrees and accepts that, from time-to-time, we may remove the Service for indefinite periods of time, or cancel the Service at any time, without any prior notice to the User.

13.4 The User hereby agrees and accepts that their use of, or inability to use, the Service is at the User’s sole risk. The Service, and all products and services delivered by Bracon to the User through the Service, is (except as otherwise expressly stated in this agreement) provided ‘as is’ and ‘as available’ for the User’s use - without the making by Bracon of any representation, warranties or conditions of any kind whatsoever (either express or implied), including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

13.5 In no circumstances whatsoever shall Bracon, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including (without limitation) lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages - whether based in contract, tort (including negligence), strict liability or otherwise - arising from the User’s use of any part of the Service and/or any products procured using the Service, or for any other claim related in any way to the User’s use of any part of the Service and/or any products procured using the Service, including (without limitation) any errors or omissions in any content, any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available to the User via the Service.

13.6 Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent as is permitted by law.


14. INDEMNIFICATION

The User hereby agrees and accepts to indemnify, defend and hold harmless Bracon and its partners, officers, directors, agents, contractors, licensors, service providers, sub-contractors, suppliers, interns and employees, from any claim or demand (including reasonable solicitors’ fees) made by any third-party due to or arising out of the User’s breach of the Terms of Service, the documents which the Terms of Service incorporate by reference, and/or the User’s violation of any law and/or any third-party rights.


15. SEVERABILITY

If any provision of the Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by the applicable law, and the unenforceable portion shall be deemed severed from the Terms. Such determination shall not affect the validity and enforceability of any and all other remaining provisions in the Terms.


16. TERMINATION

16.1 Any obligations and liabilities of the parties incurred prior to the termination date of this agreement shall survive the termination of this agreement for all purposes.

16.2 The Terms of Service are effective unless and until terminated by either Bracon or the User. The User may terminate the Terms at any time by notifying us in writing that the User no longer wishes to use the Service, or when the User otherwise ceases to use this website.

16.3 If - in our sole judgment - the User fails - or we suspect that the User has failed - to comply with any term or provision of these Terms of Service, Bracon may also terminate this agreement at any time, without giving any prior notice to the User, and in such circumstances the User will remain liable for all amounts due from them to Bracon up to and including the date of termination of this agreement, and Bracon may deny the User access to the Service or any part of it.

17. ENTIRE AGREEMENT

17.1 Bracon’s failure to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.

17.2 The Terms of Service, which includes all of those additional terms and conditions and policies and notices referenced herein and/or available by hyperlink, constitutes the entire agreement and understanding between Bracon and the User, and governs the User’s use of the Service - superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between Bracon and the User (including, but not limited to, any prior versions of the Terms of Service).

17.3 Any ambiguities in the interpretation of these Terms shall not be construed against Bracon.


18. GOVERNING LAW

The Terms of Service, and any separate agreements whereby Bracon provides the User with Services, shall be governed by and construed in accordance with the laws of England and Wales.


19. CHANGES TO THE TERMS OF SERVICE

The User can review the most current version of the Terms of Service at any time on this webpage. Bracon reserves the right to update, change or replace any part of these Terms by posting updates and/or changes to this website. It is the User’s responsibility to check this webpage periodically for any changes. The User’s continued access and/or use of this website following the posting of any changes constitutes the User’s acceptance of such changes.


20. REGISTERED TRADEMARKS

All trademarks that appear on this website are the property of their respective owners.


Please Note: For further details regarding our Delivery and Returns Policies, along with our Full T&C’s, please refer to our website www.bracon.co.uk/sales or contact us directly.


ISO 9001:2015 Quality Management System:
Bracon's commitment to quality is demonstrated by the achievement of the ISO9001:2015 Quality Assurance Standard. This affects all departments within the company and compliance with this standard is overseen by an in-house Quality Manager. Not only does this affect Bracon's own systems, but has a positive and far-reaching effect on its suppliers and customers.

The objective of the Management of Bracon is to provide reliable, high quality and economical products conforming to the required standards and specifications of its customers.

In order to achieve the continuation of this objective, it is the policy of Bracon to establish and maintain an effective Quality System meeting the requirements of BS EN ISO 9001:2015, planned and developed in conjunction with all management functions.

The creation of a Quality Ethos will lead to continuous improvements and greater consistency in the service offered by enabling Bracon to fully understand and respond to the expectations of its customers. Also to get it right, first time every time.

The Quality representative has been delegated the authority by the Managing Director to maintain the Quality System in Bracon and has the freedom to resolve quality problems.

Bracon always aims to stay one step ahead by introducing the latest materials and equipment from around the world to create an exclusive range, just for you.